Clive Launches New Virtual Assistant to Connect with Residents, Businesses, and Visitors
Clive introduced the tool based on resident feedback on how they prefer to get City information
CLIVE, IA – Clive announced the launch of “Greenie the Goat” a virtual assistant that helps Clive residents access city information 24/7 through the City’s website or text message. Greenie is a multilingual chatbot that helps residents quickly find information, submit service requests, and more to simplify the way they access city services. Residents can also opt-in to receive text alerts about winter weather ordinances, special events, curbside collection delays, and other topics.
“Greenie is the latest ‘goat' to join our herd, and we’re excited to have a tool that can meet residents wherever they are,” said Pete De Kock, Clive Assistant City Manager. “In our 2024 Resident Satisfaction Survey, residents indicated a preference for using the City’s website to get information and a strong interest in receiving text alerts. Greenie is a great way to make City information easily accessible while expanding how we communicate with the community.”
Clive partnered with Citibot to launch the easy-to-use webchat and text messaging service. Greenie combines advanced generative AI and machine learning to handle a wide range of topics. Greenie supports 75 languages, making it a valuable tool in creating an inclusive and accessible community.
How to use Greenie:
- Web chat - Go to the City’s website cityofclive.com and click the chat icon on the bottom right side of the screen. You can type in your question and Greenie will assist you in navigating city resources.
- Text message - Text “Hello" to 888-708-GOAT (4628) and type in your question to get information from Greenie. You can also opt-in to city alerts with the link provided in Greenie’s greeting.
More information about Greenie can be found here: https://bit.ly/Clive-Greenie
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Pete De Kock
- January 07, 2025
